Air India Appoint Jayaraj Shanmugam as Chief of Global Airport Operations 2024

Air India Appoint Jayaraj Shanmugam: Air India has chosen Jayaraj Shanmugam to lead its airport operations worldwide. He will start his new role on April 15th and will report to the airline’s chief operations officer, Captain Klaus Goersch, according to a statement released on Monday. Shanmugam used to be the Chief Operating Officer at Bangalore International Airport Limited (BIAL). He has a lot of experience in managing and running airports. During his time at BIAL, he played a big part in getting the new Terminal 2 up and running smoothly, showing that he’s really good at taking care of airport facilities.

Before this, Mr. Shanmugam worked as the Chief Operating Officer at BIAL( Bangalore International Airport Ltd). He played a key role in setting up the new Terminal 2 there. He also worked at other big airlines like Singapore Airlines, Qatar Airways, and Jet Airways.

Important Points about Air India Appoint Jayaraj Shanmugam

• Air India has chosen Jayaraj Shanmugam to lead its airport operations worldwide.
• He will start his new job on April 15, 2024.
• He will report directly to Chief Operations Officer Klaus Goersch.

Who is Jayaraj Shanmugam?

Jayaraj Shanmugam is a very experienced person who has worked in the airline, airport, and telecom industries for 25 years. He’s a top-level business leader with over 30 years of experience in aviation, and he’s worked with teams from different cultures in 8 countries.

He was born in Singapore and began his career as a military officer when he was 21 years old. During that time, he learned a lot about how to lead and manage people well. Now he is the Head of Global Airport Operations. He believes that by sharing his experiences and the “rules” he’s learned, other executives can benefit and become successful leaders in middle and top management positions.

Shanmugam has experience and Role as Chief Operating Officer at BIAL

Shanmugam has expertise in customer experience and operations. Jayaraj Shanmugam has unique knowledge in driving excellence in customer experience and airport operations, which he garnered over his extended career with prominent airlines such as Singapore Airlines, Qatar Airways, and Jet Airways.

Expectations and Goals: His appointment is expected to greatly improve Air India’s airport operations and pave the path for key milestones in the Vihaan.AI transformation journey.

Captain Klaus Goersch about Jayaraj Shanmugam

Captain Klaus Goersch, Air India’s respected Chief Operations Officer, has full trust in Mr. Shanmugam’s skill to improve customer experience and airport operations. Captain Goersch praised Shanmugam’s unmatched knowledge in making services better, which fits well with Air India’s goal to change things through the Vihaan.AI initiative. He repeated the airline’s promise to reach new goals and set standards in airport operations with Shanmugam in charge.

Restructuring and Changes at Air India

Employee Layoffs and Job Changes: Air India, now owned by the Tata Group, recently let go of more than 180 non-pilot employees as part of a restructuring plan. They shuffled job roles based on what the company needed and how well individuals were performing, aiming to make things run smoother and better.

Employee Performance Review: Over the last year and a half, Air India has been carefully evaluating all its employees to see how well they fit their roles. They offered some employees the chance to retire early or learn new skills. Ultimately, about 1% of the workforce lost their jobs because they couldn’t make use of these opportunities.

Expected Innovation and Change Can happen

With Mr. Shanmugam leading the way, Air India plans to use the latest technologies and new ideas to make airport operations smoother and improve how passengers feel about their journey. This could mean making check-ins faster or using the best security measures available. Shanmugam’s leadership will bring in a time of doing things better and making sure Air India’s airports around the world work well. More information click Here

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